Leigh DB (JMD) Ltd Customer Privacy Notice
Leigh DB (JMD) Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- How to complain
Contact details
What information we collect, use, and why
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
Lawful bases and data protection rights
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Our legitimate interest in collecting and using personal information for dealing with queries, complaints or claims is to ensure we can effectively manage our relationship with customers, suppliers, and other stakeholders. This includes: Responding to enquiries and providing information about our products or services. Investigating and resolving complaints in a fair and timely manner. Managing and defending legal claims to protect our business interests. Maintaining accurate records of communications to improve our service quality and ensure accountability. This processing is necessary to operate our business responsibly, maintain customer satisfaction, and protect our legal rights.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
- Directly from you
- Councils and other public sector organisations
- Suppliers and service providers
How long we keep information
We will only retain personal information for as long as it is deemed necessary and relevant to the purposes for which it was collected, including to meet our legal, regulatory, tax, accounting, or reporting requirements. Once information is no longer needed, we will securely delete or anonymise it in line with our data retention procedures.
Who we share information with
Others we share personal information with
- External auditors or inspectors
- Warranty and guarantee providers
- Professional consultants
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.